While we weren’t adding more currencies to the mix, we were handling a greater volume. Adding more people to the team to address this problem doesn’t necessarily solve it – to a certain extent, it can create more problems. People go on holidays, or move on to new jobs. Using older, more complex systems and practices can mean that handovers are complicated, and there’s a raised possibility of human error.
James Malone, Group Credit Director, INK Global
Under pressure to keep costs manageable, Malone was faced with the possibility of having to let a member of staff go, just as the pace of activity increased. The need to work smarter, if not already important, had become imperative.
After evaluating a number of options, Malone settled on Sidetrade for his team.